AI Assistant
Ask anything about your customers, invoices, or machines.
What's going on with Rīgas Print's payment behaviour lately?
08:12 AM
Rīgas Print has missed their payment terms twice in a row now. Invoice #4798 (€8,400) was paid 11 days late on March 28. Invoice #4821 (€6,200) is currently 14 days overdue with no payment received. This is a pattern shift — their previous 12 invoices were all paid on time. The change started in March. Combined outstanding is €6,200, and their overdue receipt ratio has climbed to 12% over the past 3 months. They're still your largest account by revenue (€38,200 this month), which makes this worth handling carefully rather than escalating hard.
08:12 AM
Should I be worried? What would you recommend doing today?
08:13 AM
Not alarmed yet, but definitely worth acting on today. Two consecutive late payments from your top account is a signal you shouldn't ignore. **Recommended actions:** 1. **Call Jānis Kalniņš directly** (not email) — invoice-level conversations land better by phone. Ask if there's a process or cash flow issue on their end. Frame it as checking in, not chasing. 2. **Mention the service visit in the same call** — the Speedmaster XL 106 service is also overdue. This gives you a natural reason to be in contact and shows you're invested in the relationship, not just collecting. 3. **Do not put the new order (ORD-4521, €8,400) on hold yet** — that would signal distrust and risk the relationship. But mentally note it as leverage if the pattern continues. If the invoice isn't settled by April 22, consider a formal payment terms conversation.
08:13 AM